Getting Started with Wallets

How do I access the Hotel Trader Wallet Dashboard?

You can log at Hotel Trader Wallets by using the same credentials as your Hotel Trader Client Portal account.

Please note, only the following user roles have access:

  • Client Admin
  • Client Finance
  • Client Commercial Team

Who can set up the Wallet?

Only individuals who are authorised to act on behalf of your company should complete the wallet setup process, particularly the account creation and KYC verification steps.

Having a single authorised person complete the process helps ensure a smoother and faster verification with Airwallex.

How do I set up my Wallet?

Log in at Hotel Trader Wallets and complete the setup in three simple steps.

Before you begin, make sure you have all required documents ready. This will help speed up the onboarding and approval process.

Step 1: Link your Airwallex account & Authorize HotelTrader

  • If you do not have an Airwallex account yet, click Create New Airwallex Account in the HotelTrader Wallet Dashboard and follow the steps to register.


  • If you already have an Airwallex account, click Link Existing Airwallex Account to connect it to HotelTrader.


Step 2: Complete verification (KYC)

Once you authorize HotelTrader, you will be guided through the verification process. This includes providing information business and personal information, submitting required documents, and complete a live identification check.

To begin, click Continue to KYC in the HotelTrader Wallet Dashboard and follow the on-screen instructions.

Step 3: Add funds

Once your account is approved, you will receive a confirmation email from Airwallex. You can then log in to your Airwallex account and add funds to your wallet.


FAQs

What documents are required for the setting up the wallet and KYC?

The required documents vary depending on the country or region where your business is registered. During the onboarding process, Airwallex will guide you through the exact requirements based on your location.

Typically, you will be asked to provide business registration details, information about directors or shareholders, and identity verification documents. We recommend having these documents ready before starting the process to ensure a faster and smoother onboarding experience.

You can preview the requirements for your region here: Country Specific Getting Started Guide

Why do I need to complete ID verification?

We partner with Airwallex, a fully licensed and regulated financial institution. As part of global compliance requirements, including anti-money laundering and fraud prevention, they are required to verify the identity of individuals opening and using the account.

ID verification and facial recognition are standard processes used by most modern digital banks and payment platforms.

How do I add funds?

Airwallex supports multiple methods to fund your wallet. You can find detailed instructions here: How to Add Funds to Your Airwallex Wallet.

Please note that adding funds via credit card is currently not supported by Airwallex.

Can I withdraw funds?

Yes, you can transfer funds back to your bank account at any time via Airwallex. Learn more here: How to Can I Create a Transfer Payout.