View and Manage your team and role based access for each user.
Coming Soon to Supplier Portal.
Hotel Trader is pleased to announce the launch of a centralised User Management Center in the Supplier Portal.
Overview
Use the Manage Team area to:
- Add new teammates and give them the right role
- Update user details or change roles as responsibilities change
- Remove access when someone leaves or no longer needs Supplier Portal access
Before you start
- You can only manage users if your role includes user-management access (specifically Supply – Super Admin or Supply – Admin).
- Keep user access least-privilege: give only what’s needed for the job.
Create a user
- Go to User Management Center → Manage users
- Select Add user
- Fill in the following mandatory fields:
- Name - Full Name
- Email - Business email
- Job Title
- Department - Choose from the list of options.
- Assign:
- Role
- What the user can do - see the helpful pop-up to know what each role can do or learn more here.
- Hotels / properties (which properties the user can access)
- You can only assign hotels/properties that you already have access to.
- Role
- Click Create user.
- The user is listed as ‘Invited’ in the Manage Users page until the user accepts the invitation and logs in to the Supplier Portal.
Tips
- Use the property assignment to keep access scoped to only the hotels the user supports.
- If you see a shortened list, use Show all to review all assigned hotels (where available).
Edit a user
- Go to Manage users
- Find the user and click on the name or click on the Edit button.
- Update one or more fields.
- Click Save changes
Common reasons to edit
- Responsibility change (role change)
- New hotel ownership (property access change)
- Correcting job title/department for reporting and governance
Deactivate or delete a user
When someone should no longer access the Supplier Portal, remove access promptly.
- Go to Manage users
- Find the user and click on the name or click on the Edit button.
- To deactivate or reactivate a user, toggle the Status button
- This action can be undone, to reactivate follow the same process.
- To deleted click on the Delete user button
- This action is permanent, once a user is deleted they cannot be recovered.
- Click Save changes.
What is a “team” in Supplier Portal?
A team is how you organize Supplier Portal users based on how your organization works (for example: Revenue, Reservations, Finance, or Corporate vs Property operations).
Why teams help
Teams make it easier to:
- Scale user management as your organization grows
- Keep access organized by function (who needs to create promotiona ARI vs who only needs reports)
- Reduce risk by avoiding “everyone gets access to everything” patterns
- Onboard faster by using repeatable patterns for role + hotel access
Suggested team structure (example)
- Corporate Revenue / Distribution
- Owns pricing, promos, and availability strategy across multiple properties
- Property Operations / Reservations
- Day-to-day inventory, stop-sell, and reservation operations
- Finance
- Reporting and downloads needed for reconciliation and finance workflows
Good practice: map teams to roles + hotel scope
For each team, standardize:
- Default role (permissions)
- Default hotel / property access pattern
- Who is allowed to manage users in that team (usually an Admin)
How role-based access works
- A role defines what a user can do inside Supplier Portal.
- In general, if something is not explicitly granted, it is not available.
Supplier Portal roles (typical)
Super Admin
Best for: primary administrators who own access governance.
Common access:
- Manage users (create/edit/deactivate) and assign roles
- Full access across Supplier Portal areas
There must always be atleast 1 Super Admin in each Hotel group.
Admin
Best for: operational leaders who manage day-to-day work.
Common access:
- Broad access across Supplier Portal features
- May manage certain user types e.g., create/manage “lite” users
Analyst
Best for: analysis-focused users.
Common access:
- Read-heavy workflows (analytics, reporting)
- Owns pricing, promos, and availability strategy across multiple properties
- No User Management
Reservation
Best for: reservations/operations teams.
Common access:
- Reservation workflows, operational tools
- Limited access to admin/configuration actions
Finance
Best for: finance teams.
Common access:
- Financial and reporting workflows (downloads, reconciliation-related views)
- Limited access elsewhere
What to do if someone can’t access a page or action
- Confirm the user has the right role
- Confirm the user has the right hotel / property assignments
- If needed, ask a Super Admin to update the role or access scope