What can I see in the Wallet Dashboard after onboarding?
In the upper section of the Wallet Dashboard, you can:
- View wallet balances (by currency)
- See upcoming booking payments (next 7 days)
- Set a balance threshold to receive proactive alerts when your wallet funds drop below a defined level
- The status indicator reflects your wallet balance relative to your set threshold:
- Safe means your balance is above 90%;
- Close To Threshold indicates it is between 50% and 90%;
- Critical signals it has fallen below 50% and requires attention
- The status indicator reflects your wallet balance relative to your set threshold:
- Click on a specific currency to access more details
In the lower section, for each currency, you can:
-
Track transactions
- See the Transaction Table Column Definitions for an explanation of each field
- Submit disputes
- Select any transaction associated with a booking to submit a dispute for that booking
- Select any transaction associated with a booking to submit a dispute for that booking
- Track disputes
- Click View Disputes to monitor the status and progress of your submitted disputes
- See the Dispute Table Column Definitions for an explanation of each field
- Click View Disputes to monitor the status and progress of your submitted disputes
- Download Excel report
What kind of alerts & notifications will I receive?
You will receive alerts and notifications to help you manage your wallet and stay informed of important account activities. These include:
- Low balance alerts – when your wallet balance falls below a defined threshold
- Critical balance alerts – when your balance is close to zero and requires immediate action
- Account disconnection alerts – if your Airwallex account is disconnected from HotelTrader
- Dispute decision notifications – when a dispute has been reviewed and a decision has been made
Notifications are sent to your admin and finance contacts registered in HotelTrader.
Transaction Table Column Definitions
| Column | Definition |
|---|---|
| Booking Date | The date when the booking was created in the system. |
| Booking Status | Indicates the status of the booking, such as Confirmed or Canceled, at the time of the transaction. |
| Booking Type | Specifies whether the booking is Refundable or Non-refundable, which determines when payment is debited. |
| HT Confirmation ID | The unique booking reference assigned by HotelTrader. |
| Client Confirmation ID | The booking reference provided by your system. |
| Property Name | The name of the hotel or accommodation booked. |
| Check-in Date | The scheduled arrival date for the booking. |
| Check-out Date | The scheduled departure date for the booking. |
| Transaction Type | Indicates whether the transaction is a Payment (debit) or a Refund (credit). |
| HT Booking Amount | The total amount expected to be paid for the booking at the time of the transaction. |
| Transaction Amount | The actual amount debited from or refunded to your wallet. |
| Transaction Status |
Shows the current state of the transaction:
|
| Transaction Date | The date when the payment was debited or the refund was processed. |
| Cancelled At (EST) | The timestamp, in EST, when the booking was canceled. |
| CXL Cut-Off Time (EST) | The deadline, in EST, after which cancellation penalties apply. |
Dispute Table Column Definitions
| Column | Definition |
|---|---|
| Dispute Status |
The current status of your dispute.
|
| Disputed Date |
The date the dispute was first submitted.
|
|
HT Confirmation ID
|
The unique booking reference assigned by HotelTrader.
|
|
Client Confirmation ID
|
The booking reference provided by your system.
|
|
Transacted Booking Amount at Dispute
|
The total booking amount that had been charged to or refunded from your wallet when the dispute was first submitted.
|
|
Client Agreed Booking Amount
|
The booking amount submitted by you as the amount you agree to pay.
|
|
Disputed Booking Amount
|
The difference between the Transacted Booking Amount at Dispute and Client Agreed Booking Amount
|
|
Current Transacted Booking Amount
|
The total booking amount that has been charged to or refunded from your wallet, including any changes made since the dispute was submitted.
|
|
Platform Fee at Dispute
|
The total platform fee charged to or refunded from your wallet when the dispute was first submitted.
|
|
Current Platform Fee
|
The current total platform fee charged to or refunded from your wallet, including any changes made since the dispute was submitted.
|